Job Information
Randstad US contact center coach/team lead in tucson, Arizona
contact center coach/team lead.
tucson , arizona
posted april 4, 2024
job details
summary
$42,000 - $45,000 per year
permanent
high school
category sales and related occupations
referenceAB_4506877
job details
Permanent job available - Enjoy supervising and mentoring a team? Looking for a permanent role with a great company? Do you live in Tucson, AZ? We are recruiting DIRECT HIRE candidates to join our client's team. Must have contact center Coach/Team Lead experience in motivating, developing and leading the performance of a team of call agents. This is an onsite, second shift opportunity with bonus potential! Varied shifts between 10am - 9pm. Must have previous experience fostering teamwork and managing competencies to qualify for this position. Benefit package and bonus potential! Please send resume to: karen.johnson@randstadusa.com and APPLY TODAY!!!
salary: $42,000 - $45,000 per year
shift: Second
work hours: 10 AM - 7 PM
education: High School
Responsibilities
Coach/lead a team of 15 call agents
Develop competencies and foster teamwork
Provide all feedback to improve call agent performance
Manage escalations
Maintain records and report progress to leadership
The essential functions of this role include:
- working in a smoke free environment
Skills
Call Center
Call Center Support
Supervisor/Coach
Basic Computer Skills
Basic Software Skills
Telephone Etiquette
Active Listening
Qualifications
Years of experience: 2 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
KJ
karen johnson
+1 602 551 6702 (tel:+1 602 551 6702)
karen.johnson@randstadusa.com