Job Information
Randstad US property and casualty insurance csr iii in tampa, Florida
property and casualty insurance csr iii.
tampa , florida
posted may 3, 2024
job details
summary
$16 - $18 per hour
temporary
high school
category office and administrative support occupations
referenceAB_4527783
job details
Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world's most exciting brands? Look no further, we are currently recruiting for a well home insurance company in the Tampa, FL area in need of an experienced/detail-oriented Customer Support Representative.
As a Customer Care Representative, you'll deliver an exceptional experience to customers, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You'll also provide support to your team members by serving as a resource or subject matter expert. Both are opportunities for you to identify and exceed the customer expectations by committing to and building relationships internally and externally. This is a full time opportunity that provides room for growth.
Must haves:
Contact Center Operations: 1 years (Required)
High School Diploma / GED (Required)
Active 440, 2044 or 220 License
Bi-Lingual is also a plus
strong team-oriented interpersonal skills.
Ability to contribute and collaborate as a team member while working proactively and independently
Excellent presentation, persuasion, written, and interpersonal skills.
strong attention to detail, organizational skills, time management, and analytical skills
Enthusiasm for growth, learning and developing new opportunities with the company as it launches new products and services
salary: $16 - $18 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers
Handle escalated calls, resolving more complex customer issues in a one and done manner
Answer incoming phone calls from Policyholders, Agents and Third-parties. Processing and identifying the type of assistance the customer needs.
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow – up with the member
Research complex issues across multiple databases and work with support resources to resolve customer issues and / or partner with others to resolve escalated issues
Meet the performance goals established for the position in the areas of: first call resolution, call quality, efficiency, provider satisfaction, and attendance
Skills
220 license (1 year of experience is required)
2044 license (1 year of experience is required)
440 license (1 year of experience is required)
Customer Relationship Management
Personal Property/Business License (1 year of experience is required)
Qualifications
Years of experience: 2 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
NM
nicole miller
- nicole.e.miller@randstadusa.com