Job Information
Randstad US tier i service desk support in tallahassee, Florida
tier i service desk support.
tallahassee , florida
posted 3 days ago
job details
summary
$20 - $21 per hour
contract
no requirements
category computer and mathematical occupations
reference1056670
job details
job summary:
Scope of Services
Responsible for software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls.
Education
High School diploma or equivalent.
Experience
2 years of work experience in the installation, maintenance and technical support of workstation hardware. Or 2 years' experience providing customer service and technical support with Microsoft Office 365 and Windows 7 or above operating system. Or Technical certifications from workstation training programs such as CompTIA A+, Comp TIA Net+, and MCDST may be substituted for 1 year of experience. Or a Bachelor or Associate degree in Computer Science, Information Technology or closely related field from a accredited college or university.
Primary Job Duties/ Tasks
Intermediate professional level role. The duties of this position can be broad and will include such tasks as assisting the Workstation Support Supervisor with troubleshooting computer systems and related software, learning about, and providing technical assistance and routine maintenance of specialized software applications. Providing support for other IT related hardware devices such as networked printers, smartphones, etc. Responsibilities will include providing Tier 2 support of medium to high difficulty requiring the ability to take ownership of complex issues. Being able to perform advanced troubleshooting to determine cause of problems. Installs, configures, and provides support, monitors Service Desk queue and resolves support tickets as assigned. Participates in and coordinates projects, shares information and receives feedback from other OIT staff as appropriate. Generates and maintains detailed technical documentation, coordinates service calls and repairs for warranty and non-warranty items. Provides Audio Visual (AV) and Video Conferencing (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.
Job Specific Knowledge, Skills and Abilities (KSAs)
The submitted candidate must be able to the specific knowledge, skills, and abilities in the following areas:
Advanced knowledge of Microsoft products, including operating systems, Office suite and Outlook in a networked environment
Knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware
Skilled in the installation, maintenance, trouble shooting, and support of audio video presentation equipment including basic room setup and design.
Ability to perform advanced troubleshooting on various manufacturers of audio video equipment
Ability to plan, organize, manage and track projects
Ability to communicate effectively both verbally and in writing
Ability to read, understand, and comply with the department's policies
Ability to multi-task, appropriately prioritize, work with minimal supervision, and achieve results in a fast-paced environment is required
Familiar with iPhone and Android Smartphones
Personal Attributes:
Able to be trusted with sensitive information
Accountable team player who believes no task is too small or too big to tackle
Possess a high level of honesty and integrity in all matters
Experience at working both independently and in a team-oriented, collaborative environment
Advanced interpersonal, written, and oral communication skills
Excellent listening and interpersonal skills
Ability to conduct research into issues and topics as assigned
Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
Must be able to learn, understand, and new things quickly
Ability to effectively communicate ideas
Highly self-motivated and directed
Keen attention to detail
Proven analytical and creative problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
strong customer service orientation
General Knowledge Skills and Abilities (KSAs):
The submitted candidate must be able to common knowledge, skills, and abilities in the following areas:
Communication: Have the ability to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e.; project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
Customer Service: Works well with clients and customers (i.e.; business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
Decision Making: Makes sound, well-informed, and objective decisions.
Flexibility: Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism, and maintain effective work relationships with others.
Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.
Leadership: Motivates, encourages, and challenges others. Is able to adapt leadership styles in a variety of situations.
Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
Team Building: Encourages, inspires, and guides others toward accomplishing the common goal.
Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.
location: Tallahassee, Florida
job type: Contract
salary: $20 - 21 per hour
work hours: 8am to 5pm
education: No Degree Required
responsibilities:
Scope of Services
Responsible for software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls.
Education
High School diploma or equivalent.
Experience
One (1) year of work experience in the installation, maintenance and technical support of workstation hardware. Or one (1) years' experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating system. Or Technical certifications from workstation training programs such as CompTIA A+, Comp TIA Net+, and MCDST may be substituted for one (1) year of experience. Or a Bachelor or Associate degree in Computer Science, Information Technology or a closely related field from an accredited college or university.
Primary Job Duties/ Tasks
Intermediate professional level role. The duties of this position can be broad and will include
Assisting the Workstation Support Supervisor with troubleshooting computer systems and related software Learning about and providing technical assistance and routine maintenance of specialized software applications. Providing support for other IT related hardware devices such as networked printers, smartphones, etc. Providing Tier 2 support of medium to high difficulty requiring the ability to take ownership of complex issues. Perform advanced troubleshooting to determine the cause of problems. Installs, configures, and provides support, monitors Service Desk queue and resolves support tickets as assigned. Participates in and coordinates projects, shares information and receives feedback from other OIT staff as appropriate. Generates and maintains detailed technical documentation, coordinates service calls and repairs for warranty and non-warranty items. Provides Audio Visual (AV) and Video Conferencing (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.
Job Specific Knowledge, Skills, and Abilities (KSAs)
Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment
Advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware
Ability to do advanced troubleshooting on various manufacturers of computers
Ability to plan, organize, manage and track projects
Ability to communicate effectively both verbally and in writing
Ability to read, understand, and comply with the department's policies
General Knowledge Skills and Abilities (KSAs):
The submitted candidate must be able to common knowledge, skills, and abilities in the following areas:
Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
Flexibility: is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others
Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.
qualifications:
Experience level: Entry Level
Minimum 2 years of experience
Education: No Degree Required (required)
skills:
Audio Visual
Video Conference
Desktop Support
Microsoft
Hardware
Software
Service Desk
Customer Relations
APPLICATION SUPPORT
Support
Customer Relationship
LCD TV
Projection Systems
Wireless Presentation Devices
Outlook
Tier 1 Support
CompTIA A+ Microsoft Office 365
Workstation Hardware
Comp TIA Net+ MCDST
iPhone
AndroidEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.