Job Information
Randstad US technical systems support analyst in st louis, Missouri
technical systems support analyst.
st louis , missouri
posted april 18, 2024
job details
summary
$30 - $34 per hour
temporary
bachelor degree
category business and financial operations occupations
referenceAB_4517446
job details
Randstad Strategic Accounts is looking for a business professional with a knowledge and proficiency working in the banking industry. We have a role that we are looking to fill for a contract position with a top tier bank in the financial industry. If you are interested in becoming part of a team where you can contribute to drive both personal and organizational goals, this may be the right fit for you! For further information on the role, and job responsibilities, please read and below!
salary: $30 - $34 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
Job Responsibilities:
Provide internal client support for the use of the Unified Advisory Trading tool.
Support Advisors within brokerage services on how to use the tool, and provide tips and suggestions on utilization efficiency.
Handle technical support of the tool including answering questions, helping with systems access and all resolution concerns. If the issue can not be resolved, the case will be passed along to an escalations technical support team.
This individual will only provide assistance to Advisors through phone (no email technical support is needed). The estimated call volume in this role is approximately 50 calls/day.
Qualifications:
2-5 years of experience in the below skillset
Prior experience in a systems/technical support role.
Prior high call volume experience
Ability to communicate effectively
Problem solving skills
Ability to work indpendently on client support matters
Preferred, but not required: experience working in a brokerage sales environment so that they can understand the work requirements and business needs for the tool.
Skills
Systems Support
Problem Solving
Technical Support
Qualifications
Years of experience: 0 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
BS
benjamin sampson
- ben.sampson@randstadusa.com