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Randstad US client support specialist in rochester, New York

client support specialist.

  • rochester , new york

  • posted 2 days ago

job details

summary

  • $18.49 - $18.50 per hour

  • temp to perm

  • high school

  • category office and administrative support occupations

  • referenceAB_4562204

job details

Our client is looking to fill several Hybrid Client Support positions on their Mortgage Servicing team. If you are a customer service professional with 2+ years of call center experience then please consider ing today to gain valuable experience with an established company in the financial services field!

salary: $18.49 - $18.5 per hour

shift: First

work hours: 7 AM - 8 PM

education: High School

Responsibilities

HYBRID POSITION: Will be required to work onsite 1 day per week, but the other 4 days will be remote

  • Manage large amounts of inbound calls in a timely manner while attempting to assist with a resolution of the caller's tax issue

  • Leverage a communication “script” when handling different topics

  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives

  • Build sustainable relationships and engage customers by taking the extra mile

  • Activity documenting discussions of call and leverage internal tools for next level resolution needs

  • Meet personal/team qualitative and quantitative targets

The essential functions of this role include:

  • working weekends

Skills

  • Financial Services

  • Call Center Support

  • Basic Computer Skills

  • Active Listening

  • Call Center

  • Follow-up

Qualifications

  • Years of experience: 2 years

  • Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

MW

mackenzie weathers

  • zie.weathers@randstadusa.com
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