Job Information
Randstad US client service representative in rochester, New York
client service representative.
rochester , new york
posted 3 days ago
job details
summary
$18 - $18.50 per hour
temp to perm
high school
category office and administrative support occupations
referenceAB_4561766
job details
Randstad has an exciting opportunity currently available in Rochester, NY We are looking for experienced Client Service Representatives to join this team! This position has permanent potential with one of our clients, a Financial Services Company. Candidates must be willing to work onsite for 4 weeks for training and 1 day per week once training is complete Please online for consideration!
salary: $18 - $18.5 per hour
shift: First
work hours: 7 AM - 8 PM
education: High School
Responsibilities
Interface with customers to resolve 1st and 2nd tier/escalated customer service issues.
Investigate, analyze, coordinats and track moderately complex customer issues.
Escalate issues for action as appropriate to more senior or specialized staff for immediate action.
Create and maintain logs, reports, records and files.
Make proactive calls to determine issues requiring close attention, identifies problems and works through to resolution.
Receive orders, reconcile information, track on spreadsheets, and follow up with customers.
Prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
Will be required to work onsite 1 day per week
The essential functions of this role include:
- working weekends
Skills
Call Center Support (2 years of experience is required)
Telephone Etiquette
Basic Computer Skills
Basic Software Skills
Customer Service
Follow-up
Active Listening
Call Center
Adapting to Change
Qualifications
Years of experience: 2 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
LJ
leanne jackson
+1 602 200 3916 (tel:+1 602 200 3916)
leanne.jackson@randstadusa.com