Job Information
Randstad US systems engineer (voice) in roanoke, Texas
systems engineer (voice).
roanoke , texas
posted 5 days ago
job details
summary
$55 - $56 per hour
contract
bachelor degree
category computer and mathematical occupations
reference1057106
job details
job summary:
Location- Westlake TX or Salt Lake City UT.
Required Skills: Interactive Voice Response (IVR), VoIP, experience with call center technology (Genesys), Powershell or Python and AWS or Azure.
The main responsibility of the team is to lead initiatives which improve the operational stability and availability of the applications that customer facing associates used to do their job.
location: Westlake TX, Texas
job type: Contract
salary: $55 - 56 per hour
work hours: 9am to 5pm
education: Bachelors
responsibilities:
The Expertise and Skills we're Looking For
Knowledge of ITIL practices
Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles.
Experience leading technology environment stability and availability.
Proven experience working with IVR, VoIP and Call Center technologies (on-prem or cloud)
Experience with Agile software development methodologies, delivery projects, and implementation.
Knowledge of basic networking (ping, traceroute, DNS)
Experience with search and analytics engines (Splunk, ELK...)
EKS - experience in managing Kubernetes cluster administration and expected to have good experience troubleshooting Kubernetes
Experience with Linux/UNIX and Windows operating systems
Experience with workflow design, data analysis, and requirements identification/specification
Experience with cloud-based technologies including SaaS solutions in the cloud and AWS
Experience with CI/CD pipelines and associated technologies
Experience with Powershell and Python scripting
Experience with programming languages including Java.
Production support experience with financial systems
Demonstrated creative and abstract thinking
strong communication (written and verbal) and interpersonal skills
Positive relationship management and facilitation skills
strong analytical and/or project management skills required
Ability to provide 24x7 support for the production environments
Provide support coverage for 1:30pm EST - 9:30pm EST
strong problem solving and troubleshooting skills
Understanding of financial services industry a plus
qualifications:
Experience level: Experienced
Minimum 5 years of experience
Education: Bachelors
skills:
- Professional EngineerEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.