Job Information
Randstad US service desk analyst in plano, Texas
service desk analyst.
plano , texas (remote)
posted june 4, 2024
job details
summary
$17 - $17.50 per hour
contract
associate degree
category computer and mathematical occupations
reference1054298
job details
job summary:
Under limited supervision, provides a deep understanding of technical products and services along with a strong capability to translate complex information into simplified and professional content. The position will require working closely with various customers & analysts to resolve technical issues through contact methods such as phone calls, emails, voicemails, chats, and callbacks. Ability to handle multiple interactions at once, and work in a fast-paced environment.
location: Plano, Texas
job type: Contract
salary: $17.00 - 17.50 per hour
work hours: 8am to 5pm
education: Associates
responsibilities:
Required Skills -ServiceNow
Azure
Active Directory
Microsoft Exchange
Ninja RMM
Customer Service
Phone Etiquette
Microsoft 365
Job Duties -
Take escalation calls when required from the customers or standard analyst.
Work on projects assigned by management as needed.
Act as a mentor to other team members.
Ability to meet strict deadlines and work high under pressure.
Work Incidents and Service Requests
Job Requirements -A strong customer focus is required, this position includes frequent interaction with associates at all levels of the organization
Provide Windows OS, Mac OS, and Mobile OS support.
Detailed oriented incident logging within various ITSM (ServiceNow) systems to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.
Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.
Provision and administer user accounts, distribution groups, and security groups in Active Directory.
Promptly escalate unresolved issues to the appropriate resolver team when assistance is required.
Desired Skills & Experience -3 years in IT white glove experience for End Users.
qualifications:
Experience level: Experienced
Minimum 3 years of experience
Education: Associates
skills:
- HelpdeskEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.