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Randstad US Customer Service Representative in Parsippany, New Jersey

Customer Service Representative

job details:

  • location:Parsippany, NJ

  • salary:$18 per hour

  • date posted:Friday, November 12, 2021

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:manufacturer of surgical/medical apparatus

  • reference:AB_3807301

  • questions:mark.johnson@randstadusa.com973-285-5547

job description

Customer Service Representative

Are you looking for the next steps in your customer-focused, solution-driven career? Take that first one by applying to be a Customer Service Representative. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience in customer relations in a call center type of environment.

Responsibilities

Respond to a heavy volume of customer phone calls, e-mails and faxes related to order

inquiries.

Responsibilities include expediting orders, tracking shipments, investigating shipping

problems and coordinating resolution of any issue that may negatively affect customer

satisfaction.

Create customer order requests in appropriate databases to support accurate

processing of domestic and international customer orders, pricing and invoicing.

Review orders received for accuracy and completeness, confirm and/or correct customer

orders prior to entering into system.

Communicate and interface with customers, freight forwarders, agents, vendors, sales,

supply chain and internal team,

Comply with all company, departmental and applicable quality system requirements,

procedures and policies.

Manage short supply situations, backorders and manual allocations as required.

Participate in other projects as required.

Skills

  • Follow-up

  • Active Listening

  • Telephone Etiquette

  • ERP (1 year of experience is required)

  • Typing Skills

  • Basic Software Skills

  • Basic Computer Skills

  • Customer Service (1 year of experience is required)

  • Customer support

  • Data Entry

Education

  • High School

Qualifications

  • Years of experience: 1 year

  • Experience level:Entry Level

Shift: First

Working hours: 8 AM - 4:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

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