Randstad US Jobs

bilingual insurance call center virtual trainer.

• opelika , alabama (remote)

• posted 2 days ago

job details

summary

• $40,000 - $42,000 per year

• permanent

• high school

• category office and administrative support occupations

• referenceAB_4564670

job details

Now Hiring: Spanish/English Insurance Call Center Virtual Trainer Are you ready for a life-changing opportunity? Are you ready to learn and work with a Top Fortune 500 company? Then embrace this rewarding opportunity NOW! Apply today because openings are limited!! Overview The Virtual Training Coach will be responsible for supervisory duties to support and develop new customer service consultants. They will be responsible for delivering content through effective virtual classroom training techniques that will drive engagement and create a positive learning experience. The successful candidate will care for the execution of training programs promoting continuous development and are expected to assist new employees seamlessly transition to Operations. Must be able to teach in both Spanish and English.

salary: $40,000 - $42,000 per year

shift: First

work hours: 8 AM - 4 PM

education: High School

Responsibilities

• Inspect, monitor trends, coach, motivate and develop a team of Customer

• Service Representatives (CSR's) to achieve Afni's performance objectives and individual / team goal attainment.

• Manage virtual classroom dynamics through coaching and properly document undesired behaviors.

• Effectively deliver virtual training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes transfer of knowledge and application of skills. Virtual instructors promote retention through effective use of questioning, remote presentation, and virtual facilitation skills and providing remote feedback and coaching that enhances performance.

• Create a positive virtual environment that fosters trust, openness to learning, and performance excellence.

• Plan and prepare for instruction that drives the appropriate virtual instructional methods, tools, and content.

• Remotely administer attendance and payroll records and reports.

The essential functions of this role include:

• working weekends

Skills

• Call Center (1 year of experience is required)

• Call Center leadership (1 year of experience is required)

• Spanish (1 year of experience is required)

• English (1 year of experience is required)

• Bilingual (Spanish/English) (1 year of experience is required)

• Call Center Support

• Active Listening

• Basic Computer Skills

• Conflict Resolution (1 year of experience is required)

• performance improvement (1 year of experience is required)

• team management (1 year of experience is required)

• collaboration

• property and casualty (1 year of experience is preferred)

• virtual facilitating (2 years of experience is required)

• training and instruction (2 years of experience is required)

• people management (2 years of experience is required)

• contact center (2 years of experience is required)

• ms office 365

• online learning platforms

• performance excellence

Qualifications

• Years of experience: 2 years

• Experience level: Manager

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

AM

amanda maciej

• amanda.maciej@randstadusa.com