Job Information
Randstad US customer service representative in old bethpage, New York
customer service representative.
old bethpage , new york
posted april 5, 2024
job details
summary
$20 - $22 per hour
temp to perm
high school
category office and administrative support occupations
referenceAB_4508244
job details
About: A company dedicated to providing high-quality water treatment solutions to our customers across Long Island. With a commitment to environmental sustainability and customer satisfaction, we strive to deliver exceptional service and support to ensure clean and safe water for all.
Job Description: As a Customer Service Representative, you will play a crucial role in ensuring our customers receive outstanding support and assistance with their water treatment needs. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about our products and services. This is a Temporary to Perm Job Opportunity! This role requires communication skills, attention to detail, and a passion for delivering excellent customer service.
Key Responsibilities:
Serve as the first point of contact for customers via phone, email, and in-person interactions.
Address customer inquiries, concerns, and requests in a timely and professional manner.
Provide product information, pricing, and recommendations to customers based on their specific needs.
Process orders, service requests, and returns accurately and efficiently.
Coordinate with other departments to ensure prompt resolution of customer issues and inquiries.
Maintain accurate records of customer interactions and transactions in the company database.
Follow up with customers to ensure satisfaction and gather feedback on products and services.
Collaborate with the sales team to identify opportunities for upselling or cross-selling products.
Stay updated on company policies, procedures, and product offerings to provide accurate information to customers.
Assist with administrative tasks and special projects as needed to support the customer service team.
salary: $20 - $22 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
Serve as the first point of contact for customers via phone, email, and in-person interactions.
Address customer inquiries, concerns, and requests in a timely and professional manner.
Provide product information, pricing, and recommendations to customers based on their specific needs.
Process orders, service requests, and returns accurately and efficiently.
Coordinate with other departments to ensure prompt resolution of customer issues and inquiries.
Maintain accurate records of customer interactions and transactions in the company database.
Follow up with customers to ensure satisfaction and gather feedback on products and services.
Collaborate with the sales team to identify opportunities for upselling or cross-selling products.
Stay updated on company policies, procedures, and product offerings to provide accurate information to customers.
Assist with administrative tasks and special projects as needed to support the customer service team.
Skills
Follow-up
Basic Software Skills
Customer Relations
Telephone Etiquette
Qualifications
Years of experience: 2 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
FP
frank piciullo
+1 631 427 1096 (tel:+1 631 427 1096)
frank.piciullo@randstadusa.com