Randstad US Jobs

RÉSUMÉ DU POSTE:

Vous gérerez une équipe de programme de fournisseur de services (MSP) et assumerez la responsabilité quotidienne des prestations de services à un compte désigné. En tant que leader accompli, vous mettrez en œuvre des stratégies pour atteindre des chiffres de niveau de service sous contrat; gérez les ventes et la prestation de services pour atteindre le meilleur résultat final; vous aurez la responsabilité budgétaire; gérerez les buts et les objectifs; et serez en charge de maintenir la communication avec les clients existants pour assurer un développement commercial réussi.

RESPONSABILITÉS:

• Servir en tant que point de contact quotidien pour les sponsors et la gestion des clients

• Répondre aux questions et résoudre les problèmes opérationnels ou tactiques en temps reparti

• Communiquer avec les fournisseurs concernant les exigences de service pour les exigences de compte et fournir des commentaires concernant les performances

• Développer le processus de commande et les exigences de support. Créer et gérer tous les documents spécifiques au compte pour les initiatives de formation et de soutien

• Élaborer et surveiller les exigences en matière de rapports sur les mesures du compte / client, concevoir des plans d'action associés à l'augmentation des taux de remplissage

• Développer les meilleures pratiques pour faciliter les processus de gestion des commandes et augmenter les taux de soumission de CV et de placements. Coacher, motiver et diriger l'équipe pour atteindre les résultats souhaités

• Etre le mentor d'une équipe de subordonnés; participer activement au développement des employés; examiner et fournir des commentaires sur les performances

ÉDUCATION:

Diplôme d'études secondaires ou équivalent requis

Diplôme Baccalauréat fortement souhaité

EXPÉRIENCE:

3 à 5 années d'expérience dans le secteur du Staffing ainsi que 3 à 5 années d'expérience en gestion de personnel à titre de gestionnaire de compte

COMPÉTENCES REQUISES:

• Bilingue en français et anglais

• Expérience MSP en tant que MSP ou en tant que fournisseur

• Familiarité avec les systèmes de gestion des fournisseurs VMS - ex. Fieldglass, Beeline

• Maîtrise des outils Microsoft Office, notamment Word, Excel, PowerPoint, Outlook

• Fortes aptitudes client et compétences justifiées en service client

• Excellentes compétences en communication et bonnes capacités interpersonnelles et organisationnelles

• Expérience confirmée dans la gestion de grands comptes ou de projets complexes

• Soucieux des détails afin de produire des résultats de qualité en améliorant continuellement le système et les processus

• Solides compétences en gestion basées sur plusieurs années d'expérience, y compris le développement des personnes et la consolidation d'équipe

Notre organisation est présente à travers le Canada ainsi que dans 38 pays.

Comme illustré dans la description des tâches, il implique notamment de communiquer,

oralement et par écrit, avec les autres équipes de Randstad situées partout au Canada et avec

nos clients et partenaires internationaux. En effet, les clients et les partenaires internationaux

représentent la majeure partie de nos activités. À la suite d'une évaluation, nous avons

déterminé que les tâches liées au poste de coordinateur(rice) de gestionnaire de programme MSP nécessitent la connaissance de l’anglais en plus du français (à l’oral et à l’écrit). Nous avons également déterminé que la connaissance de l’anglais déjà exigée des autres employés ne permet pas l’exécution des tâches nécessitant la connaissance de l’anglais liées au poste de

gestionnaire de programme MSP. Cependant, Randstad restreint le plus possible le nombre de postes pour lesquels elle exige la connaissance d’une autre langue pour assurer l’accomplissement

efficace de sa mission.

_______________________

JOB SUMMARY:

This position will manage a Managed Service Provider (MSP) Program Team which will own the day-to-day responsibility for service delivery to an assigned account. Leader by example; implement strategies to achieve contracted service level metrics; manage sale and delivery of services to achieve agreed end result; budget accountability; goals and objectives management; maintain communication with established clients to ensure successful business development.

RESPONSIBILITIES:

• Serve as day-to-day point of contact for client sponsorship and management

• Resolve operational or tactical questions or problems in a timely manner

• Communicate with suppliers regarding servicing requirements for account requirement and provide feedback on performance

• Develop order process and support requirements. Create and maintain all account specific documents for training and support initiatives.

• Develop and monitor account/client metrics reporting requirements and develop action plans associated with increasing fill rates

• Work to develop best practices to streamline order management processes and increase resume submittal and placement rates Coach, motivate and direct team to achieve desired results

• Mentor a team of direct reports; actively participate in employee development; review and provide feedback on performance

EDUCATION:

• High school diploma or equivalent required

• Bachelor’s degree strongly preferred

EXPERIENCE:

• MSP experience either as the MSP or as a Supplier

• Experience managing people in an account management capacity

SKILLS REQUIRED:

• Familiar with VMS Vendor Management Systems – ex. Fieldglass, Beeline

• Proficient with Microsoft Office tools including Word, Excel, PowerPoint, Outlook

• Strong customer focus and customer service skills

• Excellent communication, interpersonal and organizational skills

• Demonstrated experience managing large, complex accounts or projects

• Must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements

• Strong management skills based on several years of experience, including people development and team building

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Our organization is across Canada and in 38 countries.

As detailed in the job description, this job involves communicating, both verbally and in writing, with other Randstad teams located across Canada and with our international clients and partners. [Indeed, international customers and partners represent the major part of our activities]. Based on an evaluation, we have determined that the duties of the MSP Program Manager position requires knowledge of English in addition to French (oral and written). We also determined that the English language skills already required of other employees do not permit the performance of English language skills tasks related to the MSP Program Manager position. However, Randstad limits as much as possible the number of positions for which the knowledge

of another language is required to ensure the effective accomplishment of its mission.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.