Job Information
Randstad US helpdesk analyst in malvern, Pennsylvania
helpdesk analyst.
malvern , pennsylvania
posted 3 days ago
job details
summary
$18.89 - $23.89 per hour
contract
bachelor degree
category computer and mathematical occupations
reference1056669
job details
job summary:
Provides intermediate level technical support to address end user issues such as implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.
Resolves moderately complex technical troubleshooting issues to ensure end user productivity.
Provides consultation with clients and key stakeholders on potential technical issues or problems that may affect end user productivity.
Creates and maintains knowledge-based articles, procedures, and training for support areas and crew.
Maintains an accurate data inventory regarding end-user issues within the tracking system and according to policies and standards.
location: Malvern, Pennsylvania
job type: Contract
salary: $18.89 - 23.89 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Provides intermediate level technical support to address end user issues such as implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.
Resolves moderately complex technical troubleshooting issues to ensure end user productivity.
Provides consultation with clients and key stakeholders on potential technical issues or problems that may affect end user productivity.
Creates and maintains knowledge-based articles, procedures, and training for support areas and crew.
Maintains an accurate data inventory regarding end-user issues within the tracking system and according to policies and standards.
qualifications:
Experience level: Experienced
Minimum 5 years of experience
Education: Bachelors
skills:
- HelpdeskEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.