Job Information
Randstad US claims/csr (on-site) in johnston, Rhode Island
claims/csr (on-site).
johnston , rhode island
posted june 10, 2024
job details
summary
$17.25 - $17.50 per hour
temporary
high school
category office and administrative support occupations
referenceAB_4551380
job details
Are you an experienced Call Center Rep? Are you looking for a position near Johnston, RI? We are starting interviews to locate 5-10 Representatives for a Healthcare Call Center!
At least 1 solid year experience
$17.50/hr
8:30-5p, Mon-Friday NO WEEKENDS!
Background and Drug Test Required
2 Part Interview
Start ASAP!
salary: $17.25 - $17.5 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
Provides excellent Customer Service to customers and agents (internal and external) by responding promptly to all inbound customer calls, faxes and email requests.
Interacts with all peers and customers in a professional manner
Works collaboratively in a team setting
Achieves acceptable Quality scores on all monthly evaluations
Strives to provide consistent and accurate information to all callers
Achieves First Call Resolution (FCR) on all interactions and leaves a lasting impression with policyholders and agents
Maintains acceptable attendance levels throughout the year.
Consistently meets all data entry and NBIC's standards of performance requirements to ensure excellent customer service, accurate and professional handling of all requests
Continually seeks new ways to improve our customer experience and recommends ways of improvement
Provides clear, easy-to-understand information to policyholders
Performs additional duties as assigned including mortgage changes, updating customer demographics
Skills
Insurance
Healthcare
Call Center Support
Customer Service
Empathy
CRM
Adapting to Change
Active Listening
Basic Computer Skills
Claims Processing
Qualifications
Years of experience: 2 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
KS
kathleen shannon
- kathy.shannon@randstadusa.com