Job Information
Randstad US premium audit specialist in howell, Michigan
premium audit specialist.
howell , michigan
posted may 9, 2024
job details
summary
$18.99 - $19 per hour
temp to perm
no requirements
category office and administrative support occupations
referenceAB_4531460
job details
Randstad in partnership with The Hanover Insurance Group is actively seeking Premium Audit Specialist to join their Premium Audit team on a temp-to-perm basis on a Hybrid model out of their Howell, MI office. The Hanover Insurance Group is an industry leading property and casualty insurance company with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover offers a collaborative, inclusive environment committed to each employee's development and growth. It's not just a job, it's a career, and we are here to support you every step of the way. As a Premium Audit Specialist, you will work directly with internal and external key stakeholders, such as agents, underwriters, auditors, vendors, insureds, etc. Answer telephone calls in a customer service capacity assisting the insureds with audit related inquiries. This role requires excellent attention to detail, very verbal & written communications skills, ability to problem solve and provide exceptional customer service. Assimilate to the department by learning a multitude of functions. The environment of this position is very fast paced with competing demands and requires efficient decision-making skills.
salary: $18.99 - $19 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: No Degree Required
Responsibilities
• Primary role is to answer telephone inquiries and provide resolutions to agents, insureds, or underwriters.
• Monitor and manage audit mailboxes.
• Learn the department role and workflows, relative to the organization.
• Identify the roles and responsibilities of all parties involved with audit transactions (which includes insured, agent, underwriter, auditor vendor, billing, legal, regulatory bureaus etc.).
• Understand/analyze the email inquiry, resolve and or delegate the inquiry as outlined in our best practices.
• Meet all deadlines and ensure all inquiries are addressed appropriately and promptly.
• Be aware and understand the special handling instructions and programs in the department.
• Ensure proper handling of sensitive and confidential information.
• Adhere to best practices and utilize all department resource appropriately.
• Manage inquiry inventories and escalate priorities/concerns to the Management Team.
• Ability to work in multiple applications and systems.
• Be proactive, insightful to anticipate the needs of the requestor.
• Review and access incoming requests and allocate or own outcomes as appropriate.
• Assist with departmental support responsibilities such as work order generation, work assignments, and inventory allocation.
• Execute the workflow and audit/worksheet preparation for the special audit programs.
• Assist with vendor invoicing and reconciliation
Skills
Telephone Etiquette
Customer Service
Problem Solving
Basic Software Skills
Responsiveness
Confidentiality
Verbal Communication
Qualifications
Years of experience: 0 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
MM
matthew melanson
+1 800 922 8246 (tel:+1 800 922 8246)
matthew.melanson@randstadusa.com