Job Information
Randstad US part-time customer service representative in hauppauge, New York
part-time customer service representative.
hauppauge , new york
posted april 18, 2024
job details
summary
$20 - $22 per hour
temp to perm
high school
category office and administrative support occupations
referenceAB_4517376
job details
A company in Hauppauge, NY is hiring a Part-Time Customer Service Representative to join their team! We are seeking someone who is able to work 3 days a week between Monday through Thursday during the hours of 9am to 5pm. In this role, you will be responsible for answering customer calls and emails, following up on requests, documenting all customer accounts and assisting with administrative tasks. The ideal candidate has at least 1 year of experience working in an office in a Customer Service role. Having excellent verbal and written communication skills is also required to be successul in this role. If you are interested, please send your resume to jenn.eng@randstadusa.com or to this posting today for immediate consideration!
salary: $20 - $22 per hour
shift: First
work hours: 9 AM - 5 PM
education: High School
Responsibilities
Offer friendly, professional, and knowledgeable assistance to clients via phone, email, and online chat platforms regarding their benefits inquiries and concerns.
Respond promptly and efficiently to incoming customer inquiries, providing accurate information about benefit plans, coverage details, eligibility requirements, and claim procedures.
Guide clients through the enrollment process, ensuring they understand available benefits options, deadlines, and required documentation. Assist in troubleshooting any issues encountered during enrollment.
Investigate and resolve customer complaints, issues, and disputes regarding benefit coverage, claims processing, billing discrepancies, and other related matters, ensuring timely resolution and customer satisfaction.
Update and maintain customer records and databases with relevant information, including enrollment details, benefit selections, contact preferences, and any interactions or resolutions achieved.
Skills
Follow-up
Active Listening
Telephone Etiquette
Basic Computer Skills
Basic Software Skills
Customer support
Customer Relations
Call Center Support
Client Service
Customer Service
Phones
Typing Skills
Empathy
Adapting to Change
emails
Written Communication
Verbal Communication
Qualifications
Years of experience: 2 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
JE
jennifer eng
+1 631 427 1096 (tel:+1 631 427 1096)
jenn.eng@randstadusa.com