Job Information
Randstad US customer service specialst in gainesville, Georgia
customer service specialst.
gainesville , georgia
posted may 8, 2024
job details
summary
$16 - $16.01 per hour
temp to perm
high school
category office and administrative support occupations
referenceAB_4530922
job details
Do you love helping others and have a sense of urgency with issue resolution? Are you a planning, communication, and customer service expert?We are looking for individuals who are genuine about helping people as we are in order to provide excellent customer service. This opportunity is with a well known client. Apply today before the opportunity is taken.
salary: $16 - $16.01 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School
Responsibilities
• Develop and maintain working knowledge of current products and services offered by the company
• Answer all calls and emails in a timely manner, in adherence to their goals
• Document all call information according to standard operating procedures
• Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
• Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
• Review all required documentation to ensure accuracy
• Accurately process, verify, and/or submit documentation and orders
• Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
• Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
• Must be able to navigate through multiple online EMR systems to obtain applicable documentation
• Enter and review all pertinent information in EMR system including authorizations and expiration dates
The essential functions of this role include:
working in a smoke free environment
working up to 4 hrs of overtime per week
Skills
Telephone Etiquette (1 year of experience is required)
Basic Computer Skills (1 year of experience is required)
Customer Service (1 year of experience is required)
Organizational Skills (1 year of experience is required)
Medical Secretary Duties (1 year of experience is required)
Qualifications
Years of experience: 1 year
Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
LP
laura pinzon
+1 770 534 9625 (tel:+1 770 534 9625)
laura.pinzon@randstadusa.com