Job Information
Randstad US dispatcher in fort lauderdale, Florida
dispatcher.
fort lauderdale , florida
posted may 31, 2024
job details
summary
$20 - $22 per hour
temp to perm
high school
category office and administrative support occupations
referenceAB_4545689
job details
A prominent, bustling Heating and Air company is seeking an experienced dispatcher to join their tight-knit team in Fort Lauderdale, FL. In this first-shift position, the responsible person will communicate with the customer to determine service needs. This person will schedule and notify technicians of assignments and enter necessary data into the computer database. Ideal candidates will have the following customer service related skills:
A professional and courteous telephone manner.
Ability to handle a multiple-lined phone system...GPS system and dispatch to multiple field technicians.
Patience and endurance to sit/stand behind a desk all day.
Able to identify and handle the urgency of each task, and work in a high-stress position.
Is detail-oriented with the ability to multi-task
Additional skills that will be considered:
Previous HVAC, Plumbing and/or Electrical knowledge or experience helpful.
Familiar with standard concepts of HVAC, Plumbing and/or Electrical helpful.
salary: $20 - $22 per hour
shift: First
work hours: 8 AM - 5:30 PM
education: High School
Responsibilities
Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.
Receives check-in call from the service technicians and informs workers of the next job to respond to.
Supports service technicians.
Processes warranty claims.
Purchasing and Inventory Tracking.
Communicates with customers to determine their needs.
Maintains customer repair records using the computer database to give detailed history of the work performed at their sites.
Maintains dispatching board to ensure maximum efficient capacity of technicians.
Manage on-call schedule and notify technicians of their assigned weeks.
Notify answering service of the schedule and numbers to call in case of emergency.
Know and understand service work order module and service contract.
Active in all facets of dispatch.
Various reporting responsibilities as needed.
Skills
Scheduling
Purchasing/Procurement
Maintaining Calendars
Telephone Etiquette
HVAC terminology
Warranty Claims
Inventory Tracking
Qualifications
Years of experience: 2 years
Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
YT
yvelisse troyano
+1 954 308 1027 (tel:+1 954 308 1027)
yvelisse.troyano@randstadusa.com