Job Information
Randstad US customer service agent in fort lauderdale, Florida
customer service agent.
fort lauderdale , florida
posted 10 days ago
job details
summary
$16.50 - $17.28 per hour
temp to perm
high school
category office and administrative support occupations
referenceAB_4552801
job details
Ready to work for a leading global company? This position is responsible for answering incoming calls and providing excellent customer service and technical support to device owners following program guidelines and call center standards. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! Apply Now!!! * Multiple Shifts Available Additional Incentives:
Benefits offer (dental, health, life and dissability)
Based salary + Other incentives (up to $200 monthly)
The right candidate should be able to:
Work ON-SITE
Must have 6 months of call center experience.
Pass a Drug Test and a Background Check.
Available to work on weekends.
Have a HS diploma or GED
salary: $16.5 - $17.28 per hour
shift: First
work hours: 6 AM - 11 PM
education: High School
Responsibilities
Responsible for answering incoming calls and providing excellent customer service to a Multi-Client Group, following program guidelines and call center standards.
Respond to incoming calls from customers and provide accurate answers and guidelines related to the client product.
Respond to complex call types ranging from technical assitance and troubleshooting.
Develop customer relationships that contribute to business objectives and promote customer loyalty.
Research and resolve customer questions and issues to ensure customer satisfaction and retention.
Troubleshoot device related issues and submit incident tickets using a web-based system to escalate customer issues as needed.
Must be able to read, write and speak fluently in English.
The essential functions of this role include:
working in a smoke free environment
working weekends
Skills
Active Listening
Empathy
Clarity in communicating
Understanding of services
Knowledge of MS Office
Fluent in English
Verbal Communication
Perfect Attendance
Typing Skills
Telephone Etiquette
Troubleshooting skills (6 months of experience is required)
Call Center Support (6 months of experience is required)
Easily adaptable to change
Manage a high volume of calls
Qualifications
Years of experience: 0 years
Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
WM
wendy morales
+1 954 399 7578 (tel:+1 954 399 7578)
wendy.morales@randstadusa.com