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Randstad US sr. engineer - unified communications in duluth, Georgia

sr. engineer - unified communications.

  • duluth , georgia

  • posted 4 days ago

job details


  • $140,000 - $155,000 per year

  • permanent

  • bachelor degree

  • category computer and mathematical occupations

  • reference991668

job details

job summary:

Join a smaller company with wide-reach to clients as a Sr UC Engineer! The Senior Unified Communications (UC) Engineer will collaborate with all aspects of deploying, maintaining, configuring, and sustaining Cisco VoIP environments, including design, implementation, maintenance of existing UC environment, upgrading/configuration, and installation of hardware/software. This hybrid role is integral to company success by meeting clients needs centered around Cisco UC solutions.

location: Duluth, Georgia

job type: Permanent

salary: $140,000 - 155,000 per year

work hours: 8am to 4pm

education: Bachelors


Deliver UC Solutions:

  • Ensure successful delivery to support strategic planning and initiatives, improve organizational performance, and advance progress towards BW Client Health goals.

  • Work with vendors, clients, carriers, and technical staff on the implementation, optimization, and security of Cisco Unified Communications system. This includes but is not limited to troubleshooting infrastructure and services, including CUCM, CUC, IMP, UCCX, Jabber, Webex Meetings, Webex Events, Webex Calling, Webex Contact Center, Voice gateways, Video, and all other Unified Communications applications.

  • Carry out maintenance/upgrades on all UC infrastructure and endpoints.

  • Proficiencies in local area network/wide area network (LAN/WAN) operations are required to ensure optimum configuration and operation of all integrated systems.

  • Use knowledge of the industry, market environment, and clinical and business workflows and activities to inform solution design and development to execute high-quality solutions to clear problems in an established problem space.

  • Independently (with minimal oversight) develop and maintain trusted advisor relationships with business, clinical, and operations leaders that include guidance for optimizing the use of UC and UCCX tools.

  • Build solutions and implementation plans utilizing the appropriate internal and external resources and ensuring full involvement of business partners and communication with all stakeholders.

  • Perform security review of UC Infrastructure and Applications.

Improve Processes and Standards:

  • Research, analyze, recommend, and implement new software, hardware, tools, systems, and processes to provide a state-of-the-art collaboration experience.

  • Lead the development and delivery of training relevant to the area of expertise.

  • Monitor the latest market trend and industrial landscape to discover opportunities to improve customer experience and reduce operating costs.

  • Build and maintain project/technology-related documentation, ensuring that accurate information is always available to other colleagues and management.

  • Manage UC system logging and provide performance metrics.

Effective Team Member:

  • Provide detailed runbook (workflow) procedure and support documentation for routine maintenance on the Unified Communications systems.

  • Consistently demonstrate a very high level of teamwork, partnership, and collaboration.

  • Training/Mentoring UC and other IT staff.


  • Hold team-level responsibilities and may lead the team for small & medium scale projects.

  • Provide presentation to client, upper management, and peers as it pertains to Unified Communications technology roadmap, architecture, engineering, and provisioning.

  • Assist with budget preparation.

  • Serve as Mentor to less experienced colleagues.

Technical Leadership:

  • Develop technical standards, define operational processes, and configuration best practices for UC infrastructure.

  • Provide incident management and support to the critical issues escalated by UC Operations team.

  • Serve as Technical Mentor to less experienced colleagues.


  • Experience level: Manager

  • Minimum 7 years of experience

  • Education: Bachelors


  • Cisco

  • Unified Communications

  • VOIP

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.