Randstad Patient Access Representative in Duluth, Georgia

Patient Access Representative

job details:

  • location:Duluth, GA

  • salary:$15.25 per hour

  • date posted:Thursday, January 10, 2019

  • experience:Experienced

  • job type:Temp to Perm

  • reference:S_720684

job description

Patient Access Representative

Do you have experience as a Patient Access Representative who checks in new patients at a Healthcare Facility? Are you flexible when it comes to hours? Would you like to work for a leading healthcare provider in your area?

Responsibilities:

Be available to handle member inquiries. Represent Health Plan by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues. Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services. Initiate contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed. Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.

Working hours: 12:00 PM - 8:00 PM

Skills:

Experience working as a representative who checks in new patients over the phone and provides facility and billing information to new and existing patients

Provides answers by phone when patients call with questions by ensuring this information is readily available for Doctors and Nurses

Respond with empathy to complaints and concerns from members concerning health plans and any relevant concerns a customer may have

Education:

High School

Experience:

Experienced

Qualifications:

10 years of experience in a Healthcare environment

2 plus years of this working as a Patient Access Representative

1 plus year working in a call center environment

Somebody who is able to work a flexible work schedule (Sun-Sat, 8am-10pm, with possible Overtime, Training will be first shift)

Pay Range $14.25-$15.25

If this sounds like a great opportunity, please attach your resume. We look forward to talking with you.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.