Job Information
Randstad US customer experience associate ii in denver, Colorado
customer experience associate ii.
denver , colorado
posted 10 days ago
job details
summary
$20 - $28 per hour
contract
associate degree
category computer and mathematical occupations
reference1050182
job details
job summary:
Job Desription:
Serve as the primary contact for stakeholders and has a critical role in conducting the intake of complaints
Be positioned on the "front lines," interacting daily with members, Transportation providers, Mobility operations, etc.
Handle the customer service operations and other stakeholder touchpoints and channels
Determine issues and concerns, triage, and route issues to appropriate Teams for action
Conduct the initial intake, scanning, and data entry of digital and email-based complaints and respond to stakeholder complaints promptly
Research and collect data to support investigations, education and outreach efforts, and policy decisions while maintaining resource guides
Conduct complaint investigations and ensure that the process proceeds according to company pillars and fairness principles and procedures and upholds the trust and confidence of stakeholders
Acknowledge and write detailed, custom correspondence that addresses stakeholder issues
Conduct document reviews for investigative and analytical purposes
Monitor and engage in conversations and communities that support the social media strategy
Be responsible for daily execution of social media posts and community management.
Requirements/Day to Day:
An Associate or bachelor's degree from an accredited college or university is preferred, but experience may substitute for a degree
One to three years of demonstrated experience in customer service.
Of the experience, one year must include experience managing incoming or outgoing complaints as the main function of your job
General computer skills and knowledge of Microsoft suites
Demonstrate accurate data entry skills
Social Media platforms experiences such as Facebook, Twitter, and Linked-In
Customer service or complaint handling Intake experience
Experience with handling confidential information
location: DENVER, Colorado
job type: Contract
salary: $20 - 28 per hour
work hours: 8am to 5pm
education: Associates
responsibilities:
Serve as the primary contact for stakeholders and has a critical role in conducting the intake of complaints
Be positioned on the "front lines," interacting daily with members, Transportation providers, Mobility operations, etc.
Handle the customer service operations and other stakeholder touchpoints and channels
Determine issues and concerns, triage, and route issues to appropriate Teams for action
Conduct the initial intake, scanning, and data entry of digital and email-based complaints and respond to stakeholder complaints promptly
Research and collect data to support investigations, education and outreach efforts, and policy decisions while maintaining resource guides
Conduct complaint investigations and ensure that the process proceeds according to company pillars and fairness principles and procedures and upholds the trust and confidence of stakeholders
Acknowledge and write detailed, custom correspondence that addresses stakeholder issues
Conduct document reviews for investigative and analytical purposes
Monitor and engage in conversations and communities that support the social media strategy
Be responsible for daily execution of social media posts and community management.
qualifications:
Experience level: Experienced
Minimum 4 years of experience
Education: Associates
skills:
customer relations
User Experience
Data AnalysisEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.