Job Information
Randstad US client success coordinator in danvers, Massachusetts
client success coordinator.
danvers , massachusetts
posted may 31, 2024
job details
summary
$50,000 - $54,000 per year
permanent
high school
category office and administrative support occupations
referenceAB_4545737
job details
Are you a professional with a proven track record in customer service, who is ready to take the next step in their career in back office coordinating and order processing? This is the role for you! We are working closely with a well-known manufacturing company to fill a position supporting their customer service and sales teams. The ideal candidate will have excellent communication skills coupled with high attention to detail and experience in Syteline/Infor ERP system. This is a full-time position that includes benefits.
salary: $50,000 - $54,000 per year
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Ensure quick access to spare parts for customers and the Service team.
Keep track of and order spare parts needed for our digital products.
Process daily orders, including parts, tools, and service items.
Handle returns for digital customers.
Combine common parts to reduce inventory and limit purchase orders.
Create maintenance kits for specific products.
Request purchase orders for maintenance and support.
Work with Sales to predict spare parts needs based on growth.
Use Field Service data to invoice customers accurately.
Track part failures to identify and improve high failure rate items.
Identify and improve performance of underperforming suppliers.
Support incoming service calls and dispatch cases.
Conduct customer surveys and report feedback to the service manager.
Skills
Client Service
Syteline
ERP
Working Independently
Oral Communication
Handling Confidential Information
Creating Presentations
Microsoft Office
Multi-tasking
Qualifications
Years of experience: 2 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
SC
sarah cosgrove
+1 617 227 2090 (tel:+1 617 227 2090)
sarah.cosgrove@randstadusa.com