Job Information
Randstad US customer service representative in columbus, Ohio
customer service representative.
columbus , ohio
posted 10 days ago
job details
summary
$19.16 - $19.17 per hour
temporary
bachelor degree
category management occupations
referenceAB_4552525
job details
Our client is seeking a highly professional and career-driven Customer Service Representative to join their dynamic team. The successful candidate will handle incoming phone calls regarding various service inquiries on client accounts. This role requires responding with a high degree of accuracy and efficiency while consistently meeting key department performance metrics. The position involves providing functional support for client's Cash Management products and services, the company's Online (client website) and Mobile app, and addressing general account or financial-related inquiries.
Responsibilities:
Client Support: Handle incoming phone calls regarding various service inquiries on client accounts, ensuring accurate and efficient responses.
Product Knowledge: Provide functional support for client's Cash Management products and services.
Online and Mobile Support: Assist clients with issues related to the company's Online (client website) and Mobile app.
General Inquiries: Address general account or financial-related inquiries, maintaining a high level of professionalism.
Performance Metrics: Consistently meet key department performance metrics, contributing to the overall success of the team.
Team Collaboration: Work effectively in a fast-paced, team-oriented environment.
Adaptability: Multi-task and adjust quickly to change in a busy financial service center.
salary: $19.16 - $19.17 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on client's accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include client's Cash Management products and services, company's Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.
· Ability to contribute in a fast paced, team-oriented environment.
· Aptitude to multi-task and adjust quickly to change in a busy financial service center
Skills
Call Center Support
Customer support
Patient Support
Qualifications
Years of experience: 2 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
NW
noah williams
- noah.williams@randstadusa.com